FAQs

Frequently Asked Questions

Unfortunately, you need to choose one or the other. You will also need to consider that we have been told that we must not share centre assessment grades with students, parents or carers, under any circumstances, until after final results are issued. This is to protect the integrity of centres’ judgements, and to avoid anyone feeling under pressure to submit a grade that is not supported by the evidence. Since the final grades for some or all students could be different from those submitted, it also helps to manage students’ expectations.
You can enter with your old centre if they are still accepting entries. However, we will withdraw your entry from Tutors & Exams with no refunds.
Yes you can. Any verified previous results can be used.
You will need to complete our application form to sit exams with us.
Your application form has a section to tell us how you want to pay. We accept card payments, or electronic bank transfers (please do not pay cash into our bank account directly). We do not accept cheques.Card Payments – If you have indicated that you wish to pay by card; we will raise an invoice and send a secure WorldPay payment link to the email address of the bill payer.Electronic Bank Transfers – An invoice will be sent to the bill payer. Our bank details will be contained. Please ensure you use your Invoice Number as reference.If you are paying from abroad, you are responsible for paying in GBP (Pounds Sterling). You will be charged any fees incurred by us for mistakes or shortfalls plus an admin fee.Do not pay money directly into our account at your bank. This will be treated a Cash Payment by the bank and will incur additional fees. These fees will be passed on to you plus an admin fee.
Entry codes are available via your Distance Learning provider, Tutor, Teacher or via the exam board websites. Please check these codes carefully as they may contain option codes (such as tiers or route) that we will require to complete your entry. We are not responsible for the information they have provided and you must ensure that you have checked it and satisfied it is correct.EdexcelOCREduqas (WJEC)AQACambridge International Exams
Timetables will be issued soon after the entry deadlines. This will list out all your personal details, candidate number, centre number, exam date, exam papers, start time and duration. Exam board timetables are also available online:EdexcelOCREduqas (WJEC)AQACambridge International ExamsUniversity of London (International Programmes)
Customer Service is at the heart of what we do. However, from time to time we may get things wrong (we’re human too). If you feel that we haven’t met your expectations, we invite you to register your concerns/issues, in writing, to our complaints co-ordinator complaints@tutorsandexams.uk. We will endeavour to respond to you within 5 working days.
Certificates are issued around 12 weeks after results. They will be posted to the address you registered with us via Second Class Post. We will send a Portal Notification prior to despatch to see if you would like Recorded Delivery or International Delivery (additional fees apply).
All results are issued via your Portal. The results information will be sent to you at the end of the exam series you are sitting. This will be as a Portal Notification.