FAQ

Customer Service is at the heart of what we do. However, from time to time we may get things wrong (we’re human too). If you feel that we haven’t met your expectations, we invite you to register your concerns/issues, in writing, to our complaints co-ordinator complaints@tutorsandexams.uk. We will endeavour to respond to you within 5 working days.
We do offer refunds up to the first entry deadline with a £50 admin fee deducted. Unfortunately, there are no refunds after the first entry deadline.Our Terms and Conditions are available.
You must contact us as soon as you possibly can in these cases. You will receive instructions on what to do next.
Certificates are issued around 12 weeks after results. They will be posted to the address you registered with us via Second Class Post. We will send a Portal Notification prior to despatch to see if you would like Recorded Delivery or International Delivery (additional fees apply).
Visit our exam results page to see what your options are or contact us.
All results are issued via your Portal. The results information will be sent to you at the end of the exam series you are sitting. This will be as a Portal Notification.
Functional Skills results are issued approximately 20 days after you sat your exam.University, CQI and IQ results will be issued directly from your teaching institution.January iGCSE results are issued in March. Summer exam results are issued in August and November exam results in January. See our Exam results page for more detailed information.
Your application form has a section to tell us how you want to pay. We accept card payments, or electronic bank transfers (please do not pay cash into our bank account directly). We do not accept cheques.Card Payments – If you have indicated that you wish to pay by card; we will raise an invoice and send a secure WorldPay payment link to the email address of the bill payer.Electronic Bank Transfers – An invoice will be sent to the bill payer. Our bank details will be contained. Please ensure you use your Invoice Number as reference.If you are paying from abroad, you are responsible for paying in GBP (Pounds Sterling). You will be charged any fees incurred by us for mistakes or shortfalls plus an admin fee.Do not pay money directly into our account at your bank. This will be treated a Cash Payment by the bank and will incur additional fees. These fees will be passed on to you plus an admin fee.
You must provide
If you do not have photo ID, contact us and we will send you more information on how to proceed with your application.
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